**Note: Your ATA will only show one line registered, unless you have specifically requested two phone lines. If you are interested in having a second line, please contact our Customer Care Team. In approximately 3-5 minutes, the ATA will pull its configuration and show that line 1 is registered.Plug the power adapter cable into the ATA and connect the other end into a power outlet or UPS.If you are using a managed router from Nextlink, please plug the cable into any open port other than the 1st port or the last port.
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Plug the other end of the blue network cable (from step 2) into a free port on your router.Plug the blue network cable included in the ATA box into the blue Internet port of the ATA.Connect the ethernet cable coming from the LAN port of the POE into the yellow Ethernet port.Verify you can see a power light illuminated, indicating the device is receiving power.After 30 seconds, plug the device back into the power source.If device is in a power-strip or battery backup, move it to a wall outlet for troubleshooting purposes. Unplug the power cord of the device from the power source for 30 seconds.This is bridged before the personal router for monitoring purposes. **NOTE: Customers using a personal router may also receive a small Router Gateway device (RG) from Nextlink, most likely a Mikrotik device. Other personal devices, Wi-Fi extenders, etc., will be plugged into the ethernet ports of your personal router or switch. Typically, your personal router is located by following the LAN cable coming out of the LAN port on the POE box. Personal Router/Device: A personal router/device can be of various shapes, sizes and colors, depending on the type and brand of the device.Managed Router: If you chose to add on a managed router through Nextlink, you will be provided with either a Mikrotik RB2011 or Calix GigaCenter 844E (may also include additional mesh units).A SPA122 will have a blue and yellow port, labeled Internet and Ethernet, and will go BEFORE the router.A SPA112 will have a single blue internet port and will go AFTER your router.This small black box can be located before your router or after your router, depending on model. ATA: If you utilize VoIP service through Nextlink, we provide you with a Cisco ATA.It has an AC power adapter and two ethernet ports, labeled POE (cabled from wall plate) and LAN (cabled to end-user device). This box is about the size of a deck of cards and may be black or white in color. POE: Nextlink provides you with a POE box to power the equipment on the outside of your home.Locate the equipment that you are being asked to power cycle. Through this process, the agent is attempting to force a re-establishment of your internet connection. When someone asks you to power-cycle your equipment, they are referring to the act of disconnecting your devices from the power source, waiting 30 seconds, and then reconnecting your devices to the power source.
You are in no way obligated to agree to the additional equipment and fees, and the installation can be cancelled at no cost to you.įor additional information, please contact our Sales Team at 85 A wireless router is required to provide WIFI connectivity throughout the location.Īll additional equipment and applicable fees will be discussed with you prior to installing services. Our customers have the option to either lease a managed router and battery backup from Nextlink Internet for $6.99/month or to provide their own personal router. The technician will discuss all mounting options with you to make sure we find the one that is right for your needs. Fees will vary depending on the equipment required. The fee for an extended dish is $10 per month for the first 12 months (no fee after 12 months).Īdditional equipment may be necessary for special installation circumstances, such as tile or metal roofs or mounting to chimneys, to increase stability and avoid damage. The tripod fee is $5/month and covers any maintenance, repairs or replacement of the tripod for the life of the account.įor locations on the edge of the coverage area or in densely wooded areas, the use of a more powerful dish, called an extended-range dish, may be required in order to provide exceptional service. The installation fee covers the standard equipment and labor costs for completing the installation.įor locations where trees or terrain obstruct line of sight, we can sometimes overcome these issues by installing a tripod, which allows us to raise the equipment up to 20ft above the roofline. We require the installation fee, first month of service, and any applicable equipment fees due at time of install.
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